Yes, you can remotely update to the latest version of IDrive on any connected computer via the Dashboard. Yes, you can delete a connected computer from the 'Computers' tab on the dashboard. Deleting a computer will remove it from the computer list in the dashboard and you will not be able to manage it remotely.
If you are logged in to the desktop application on the deleted computer, you will be logged out and backups for the computer will stop. All data, including any previous backups, from the computer will be stored in your cloud account.
Legal hold is a process which allows the admin to block a user account. The user will not be able to access his account, but Admin can actively access his account and download data. Yes, the admin of IDrive Business and IDrive Enterprise accounts can easily generate, view, and download the following reports for each user account:.
To save, click 'Save Report As' and select the file format. The reports can be scheduled on a daily or weekly basis. Yes, the admin of an IDrive Business and IDrive Enterprise account can view various details like the number of backed up files, their size, status, etc.
Yes, you can disable the notifications from the desktop application for the user accounts. All you need to do is enable and push 'Disable Notifications' under the 'Settings' tab to stop the notifications. A policy is a group of settings. You can push these policies to a group of users to push the settings to them. Also, you can edit and delete the policies as required.
Note: Changes will be applied to the connected and linked devices only. If no groups are added for a Policy, you need to add groups before pushing it. Due to security reasons, machines running on Windows XP and Windows Server operating systems cannot be remotely managed via the Dashboard. However, backups will continue to run as per the schedule for these computers and servers through the IDrive desktop application. If your question is not addressed below, please contact us through our feedback form and we'll get back to you shortly.
What is Dashboard? What user-oriented operations can be performed from the Dashboard? Can I assign admin control to users? What is a Group? How can I create a Group? How can I add users to the group? Can Admin push settings to a particular group or multiple groups?
Is it possible to lock particular settings for groups or users? As an admin, can I assign encryption key type to the user accounts? Is there any limit on the number of computers a user can add? How do I manage computers from the Dashboard? How do I change the settings across all the connected computers from the Dashboard? Can I remotely update to the latest version of IDrive on any connected computer? Can I delete a computer from the Dashboard?
What is legal hold? Can Admin block or put a legal hold on a user account? Can Admin generate reports for each user account? Can Admin schedule the reports for each user account? Can Admin send the reports for each user account to other recipients?
Can Admin view the total number of backed up files, their status, etc. How can I generate Backup Activity Report between two dates? As an Admin, can I disable the notifications from the desktop application for user accounts? What is a Policy? How can I create it? Can I push a Policy? If yes, how? Can I edit a Policy? I need to delete a Policy. How can I do that? I am unable to manage my machines running on Windows XP and Windows Server operating systems remotely via the Dashboard.
Dashboard is divided into four sections, namely: Users and Groups — From the Users and Groups tab, you can add new user accounts, invite users via email, create new groups of users, manage, and push settings.
Settings — From the Settings tab, you can configure your IDrive settings and push changes to all the connected computers, at the same time. Reports — From the Reports tab, you can instantly generate reports, view, and download them for each user account. Can Admin add users from the Dashboard? You can add users in the following ways: Entering information manually for each user Uploading a text file with a list of users Sending email invitations To add users manually, Sign in to IDrive and click the 'Dashboard' tab.
Click , and select 'Add Users'. Confirm password and select encryption type for the user account. Click 'Add User'. Download and install the IDrive application on the user's device and sign in with the newly created account.
To add users by uploading a text file, Sign in to IDrive and click the 'Dashboard' tab. Click 'Download Template File'. Modify the sample file. Folks have to do the quite often on iPhones when a new router is introduced. We are continuing to monitor the situation to ensure that the best possible service is provided to our customers. Click here for our top support FAQs. Router firmware correcting this issue will be available ASAP.
Visit Status. Join Now Log In Help. All forum topics Previous Topic Next Topic. Message 1 of 5. Labels: Apps Troubleshooting. Me too. Accepted Solutions. Thank you all - we were able to get it corrected. The Nigjthawk app showed that we had no updates available, but when we logged into the Netgeat site there was an update available and it corrected the issue. Message 4 of 5. All Replies.
If the printer does not turn on by itself, press the Power button to turn it on. If you are able to print, the printer is online again.
If the printer goes offline again when trying to print another job, continue with the next steps in this document. If the printer remains offline and you are unable to print, continue to the next step. Click Download Now , and then follow the on-screen prompts to download and run the software. If this resolves the issue, you do not need to continue troubleshooting. Step four: Manually set the default print driver Make sure the default printer driver matches the printer that you are trying to print to.
Click your operating system in the options below, and then follow the steps provided. Windows 10 On your computer, right-click the Windows icon in the bottom-left corner of the screen, and then click Search. In the Manage your device window, look for Printer status.
If the printer is already set as the default printer, the Printer status will be set to Default. Figure : Printer status set to Default. If the Printer status is already set to Default , skip to Step five: Make sure the printer is connected to the network Network-connected printers only. If the Printer status is not set to Default , continue to the next step. Click Set as default to set the printer as the default printer. Figure : Click "Set as default" to set the printer as the default printer.
Close the Manage your device window, and then try printing again. Windows 8 or 7 On your computer, open the Control Panel , and then click View devices and printers to open the Devices and Printers window. In the list of devices and printers, find the printer that you are trying to print to and check to see if it is set as the default printer indicated by a green check mark.
Figure : Default printer as indicated by the green check mark in Devices and Printers. If the printer that you are trying to print to is already set as the default printer, skip to Step five: Make sure the printer is connected to the network Network-connected printers only. If the printer that you are trying to print to is not set as the default printer, continue to the next step. Right-click the printer that you want to set as the default, and click Set as Default Printer.
Step five: Make sure the printer is connected to the network Network-connected printers only Follow these steps to make sure the printer is connected to the network:. For wireless connections, make sure Wi-Fi is turned on the computer or tablet, and make sure you are connected to the correct wireless network SSID.
If an IP address is not assigned, or if the IP address is " For steps on how to resolve network configuration issues, refer to one of the following documents:. If the IP address is assigned and valid, then continue to the next step. On your computer, open a Web browser and in the address field, type the printer IP address exactly as it appears on the Configuration Page, press Enter on the keyboard, and then select Continue to this website….
Figure : Example of an IP address in a browser address line. If the EWS Home page displays, it indicates that the printer is connected to the network. Skip to Step six: Check the "Use printer offline" setting to continue troubleshooting. Test network communication by pinging the network using a command prompt:. On your computer, click the Windows icon in the bottom-left corner of the screen, click Run , type " cmd " in the text-field, and the click OK.
In the command-line, type " ping " and then type the IP address for the printer. If the printer returns a response time, the network is working. If the ping command failed or returns " Request timed out ," the printer is not connected to the network. Refer to one of the following documents for information on troubleshooting network problems:.
Step six: Check the "Use printer offline" setting Follow these steps to make sure that the printer is not set to "Use printer offline":. On your computer, open the Control Panel , and then click View devices and printers to open the Devices and Printers window. Right-click the printer and then click See what's printing. Select Printer , and then select to clear any selections indicated by a check mark next to Pause Printing or Use Printer Offline , if selected.
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